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Store Policy

Customer Care

Our products are made, packaged and sent with care. 

 

Our lashes last up to 15 uses if taken care of. We have a post on our instagram that shows step by step how to take care of your lashes <3.  

We care about providing the best quality products for our customers <3. If something is wrong just send us an email on hello@brilhobeauty.co.uk

Privacy
& Safety

Be assured we take your privacy very seriously.

Collection of Information

Information You Provide to Us:

We collect information you provide directly to us. For example, you share information directly with us when you create an account, submit or post product reviews via our Services, make a purchase or donation, communicate with us via third-party platforms, participate in an event, request customer support, or otherwise communicate with us.

 

The types of personal information we may collect include your name, email address, birth month and day, postal address, phone number, credit card and other payment information, photos, product review information including your age range and makeup and colour preferences, social handles, and any other information you choose to provide.  In some cases, we may also collect information you provide about others, such as if you purchase a gift card for someone or decide to purchase and ship products to someone.

Information We Collect When You Use the Services:

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, any charitable donation you make in connection with your purchase, and the date and location of the transaction.

  • Device and Usage Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

  • Information Collected by Cookies and Other Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear gifs”) are electronic images that we may use in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see the Your Choices section below.

Sharing of Information:

  • We may share certain information publicly on our Services or through our social channels, such as if you submit a product review or attend one of our events.

  • We may share personal information if we believe your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to or to protect the rights, property and safety of Brilho Beauty or others.

  • We may share personal information if we believe your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to or to protect the rights, property and safety of Brilho Beauty or others.

  • We may share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

  • We may share personal information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and

  • We may share personal information between and among Brilho Beauty and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership

  • We share personal information with your consent or at your direction.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your Choices

Account Information:

You may view, update and correct certain information at any time by logging into your account. If you have questions about your account, please send an email to hello@brilhobeauty.co.uk.

Communications Preferences:

You may opt out of receiving text messages or promotional emails from Brilho Beauty by following the instructions in those in those communications. If you opt out, we may still send you non-promotional emails, such as those about any ongoing business relations we may have.

Brilho Beauty does not sell your personal information.

Notice of Financial Incentive:

We offer various financial incentives. For example, we may provide discounts, coupons, and other benefits for customers who sign up to receive our marketing emails or text notifications. When you participate in a financial incentive, we collect personal information from you, such as identifiers like your name and email address and commercial information like your purchase history. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive at any time by contacting us at hello@brilhobeauty.co.uk.

 

In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@brilhobeauty.co.uk

If you don’t want us to process your data anymore, please send us mail to: hello@brilhobeauty.co.uk

Wholesale Inquires

If you want to purchase in bulk orders you can contact us on hello@brilhobeauty.co.uk 

Payment Methods

Payment Methods

Credit / Debit Cards

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